The term ‘Suntimes’, ‘us’, ‘we’ or ‘our’ refers to the owner of the website (P. Harvey, T/A suntimes.co.uk). The term ‘you’ refers to the user or viewer of our website.
Ordering & Payment Terms:
We accept payment for online orders via Worldpay or PayPal’s secure gateway (all major credit and debit cards are accepted). All shop prices are in British Pounds Sterling (GBP). Shipping costs are added at the checkout. Shipping costs are shown prior to purchase by simply adding items to the shopping basket and selecting “Calculate Postage Cost” or by viewing our Shipping Rates page.
We are based in the United Kingdom and all prices are shown in British money. If you are outside the United Kingdom and place an order, your card will be debited in GBP (Great British Pound) but the exact amount you are charged will depend on the currency rate in your own country. Orders placed outside the United Kingdom may incur a foreign currency conversion/transaction fee. This charge is dependent on your card issuer/bank and may vary depending on the type of card you use (usually a very small percentage of the total). We cannot be responsible for any international service charges that your payment card issuer may charge. As we have no visibility or control over these charges, we are unable to refund them.
Once you have placed your order and your payment has been processed, you will receive an email confirmation to acknowledge receipt of your order along with your order number. If you have not received email confirmation within a few minutes of placing your order, please contact us. Email notification of your order does not constitute acceptance of your order, nor does any payment processed prior to shipping the goods. Acceptance of your order will take place on dispatch of your order unless you have cancelled your order or we have not accepted your order. We will send you a dispatch email confirmation immediately the goods have been dispatched. We reserve the right to decline an order for any reason.
You must be 18 years or older to make a purchase on our website.
Orders are dispatched from the United Kingdom within 5 days of receiving payment (Monday-Friday excluding weekends/bank holidays).
Orders within the United Kingdom are posted using Royal Mail 1st Class Recorded, Royal Mail Special Delivery or UPS Tracked. Items posted by Royal Mail will be delivered as per Royal Mail’s service standards and 1st Class Recorded delivery generally takes 1-2 working days (however these delivery times are not guaranteed). Royal Mail Special Delivery is guaranteed to arrive by 1pm the day after we dispatch. All Royal Mail packages will require a signature on receipt. If you are not available to sign for the parcel at the time of delivery, the postman will leave a card informing you that you will need to collect the package(s) from your local sorting office.** We will not accept any costs you incur in collecting any such items.
Items sent by UPS Tracked require a signature on receipt. If you are not available when UPS attempt to deliver, they will leave a card informing you that delivery has been attempted. UPS will usually attempt three times to deliver the parcel to you. If they are unsuccessful in delivering after three attempts, the package will be returned to us. If this occurs, you will be liable for the redelivery charge. If you then decide to cancel the order, the original delivery charge will not be refunded.
General delivery note:
** Royal Mail will hold United Kingdom tracked items for 7-14 days before returning them to us. If your package is returned to us due to non-collection on your part, you will be liable for the redelivery charge. If you then wish to cancel your order, we will refund your payment less shipping.
If any items are returned through the mail to us because they are undeliverable due to insufficient address/incorrect address due to a mistake on your part, we will inform you that the item has been returned to us, and you will be responsible for the redelivery charge.
Cancellation and Returns Policy:
We do not supply goods “on approval”. Please ensure that you want the goods before placing an order in our store. If items are not required, these can easily be removed from your shopping basket at any time prior to purchasing. If, after ordering, you decide that you no longer require the item(s), you can cancel any part / all of your order at any time up until the point where we dispatch the goods to your delivery address. You should contact us immediately by phone or email to determine whether or not the order has already been dispatched. We can then arrange a full refund and the associated postage costs.
If you wish to cancel your order after receiving the goods, you must advise us immediately and return the unwanted item(s) within 14 days***. Please email or telephone us before returning any items. A refund of the cost (less postage paid****) will be issued within 14 days of receiving returned goods or the service being cancelled. (The return postage cost is at the expense of the customer*****). All returns must be appropriately packed. Please obtain a postal receipt as proof of the goods being returned to us.
If we have shipped an incorrect item, you have the right to return the item to us and receive a full refund for its value plus all shipping costs. Please contact us prior to returning any items
*** If you wish to return magazines, postage costs are non-refundable.
**** We will only pay for shipping costs if the item has been misrepresented.
We always endeavour to pack every item with care. Occasionally an item may become damaged during transit. In such cases, a full refund (or replacement, if available) will be issued if the item is returned to us, in its original packaging, as soon the damage is discovered.
All trademarks, images and logos are the property of their respective owners. Our copyrights are for our images and our wording only. No part of the site may be copied, reproduced, distributed, redistributed, stored, modified or displayed without the express written permission from us. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
These terms and conditions are applicable from 1st January 2020 until further notice, but are subject to change at any time, without notice.